Returns Policy

Returns - Bath & Body, Candles, Scented Fragrances, More

All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully. We will replace broken items when possible, or offer a replacement on items damaged during shipping. If for any reason you are unsatisfied, we will exchange or refund the purchase.

  • Returns and exchanges must be made within 10 days of shipment
  • Please allow 10–14 business days upon receipt to process the transaction
  • All sales are final on Limited Edition, sale items and discontinued products

Contact our Customer Service department at 1.866.480.4551 Monday-Friday 8:00 am-5:00 pm (CST), or

When returning items:

  • Ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS
  • Return the product in the packaging it was received in, along with the original packing slip to:
ILLUME c/o Creative Co-Op, CLAIMS
6000 Freeport Avenue, Suite 101
MEMPHIS, TN 38141-8394
  • Keep your shipment receipt in case the package is damaged or lost in transit
  • We cannot guarantee a credit or replacement for your return without confirmation of delivery

For items purchased at stores, please contact the store where the purchase was made to review their refund policy.